Contact

Talk to a human

No ticket queue, no chatbot loop. Email the right address below and a person who actually knows the product will answer you.

Already a customer

Something not working, a profile that will not connect, or a question about how a feature behaves. This is the fastest way to reach us.

hello@mappackmachine.com

Before you buy

Not sure which plan fits, or whether it will work for your trade or your number of locations. Tell us what you do and where, and we will tell you straight.

hello@mappackmachine.com

Privacy and data

Access to what we hold, a correction, or a deletion request. Use the subject line "Privacy Request" and we will handle it as a formal request.

hello@mappackmachine.com

When you will hear back

Support questionWithin 1 business day
Something is brokenSame business day
Privacy request, first replyWithin 48 hours
Privacy request, resolvedWithin 30 days
Data deletion, completedWithin 7 business days

Support hours: Monday to Friday, 10am to 3pm AWST. Outside those hours we still read the inbox, we just answer slower.

Save yourself a round trip

If something is not working, tell us this up front and we can usually fix it in one reply instead of three:

  • The business name on the account, and which Google Business Profile it involves.
  • What you were trying to do, and what happened instead.
  • Roughly when it happened, and whether it has happened before.
  • A screenshot if there was an error on screen.

Plenty of questions are already answered on the FAQ, and what we do with your data is set out in the Privacy Policy.

Map Pack Machine
PO Box 1284, East Victoria Park WA 6981

Get in touch